Address No.166 Tran Quang Khai str, Hoan Kiem dist, Hanoi, Vietnam    Reservation Line + 84 24 3354 4555

Term and Condition

About payment

  • Payment can be made in two ways: direct payment at the hotel (cash, credit card) or bank transfer. All payments should be completed before or immediately upon check out.
  • All payments will be subject to 10% Government Tax and 5% service charge
  • Payment by credit card will not be charged any additional fee (effective from January 2017)
  • The hotel does not accept payment by cheque

Check-in / Check-out:
  • The hotel's fixed check-in time is 14:00 pm
  • The hotel's fixed check-out time is 12:00 noon
  • Guests can check in earlier than the check-in time subject to availability. For early check-in, we recommend you to book a night in advance to make sure your room is available.
  • Check-in before 8:00 am will be charged 100% of the room price and include breakfast
  • Check-in after 8:00 am will be charged 50% of the room price and exclude breakfast.
  • Late check-out before 18:00 will be charged 50% of the room price.
  • Late check-out after 18:00 will be charged 100% of the room price.

Reservation Policy:
  • Valid credit card information will be required when making a reservation
  • 50% of room charge will be required for deposit upon booking
  • In case you do not use credit card, please contact us directly via email info@hanoipomihoahotel.com for further instructions.
  • The hotel may cancel the booking without notice if the hotel receives notice of any fraud or criminal activity related to the payments received.

Children Policy:
  • Children under 6 year olds: sharing bed with parents and free breakfast (Maximum 2 children per room)
  • Children between 6 and 11 years old: sharing bed with parents and extra charge of USD $8 for breakfast
  • Children from 12 years old will be charged as an adults and an extra bed is required (extra bed is USD $18 - breakfast included)

Cancellation Policy (Please click)